my11 wallet & KYC — verified withdrawal path
The wallet and KYC flows are run on the operator side. The site does not collect identity documents. The site explains the verified flow, the source disclosure, and the responsible play context.
Where the wallet and KYC flows are run
The wallet and KYC flows are run on the operator side. The site does not collect identity documents. The site does not have the authority to confirm the operator's KYC result. The operator endpoint is the only authoritative source for the KYC and wallet status. The site does not republish the KYC requirements because the values change.
How the wallet flow works
The wallet inside the my11 app is funded by the operator's accepted payment methods. The deposit and the withdrawal are processed on the operator endpoint. The site does not process payments. The site does not have the authority to confirm the operator's payment status. The accepted payment methods are published on the operator endpoint.
How the KYC flow works
The KYC flow is run on the operator endpoint. The visitor may be asked to upload an identity document, an address proof, and a payment method proof. The site does not collect those documents. The KYC result is decided by the operator; the site does not have the authority to confirm the operator's KYC result. The KYC requirements are published on the operator endpoint.
Withdrawal path
The withdrawal path is decided by the operator. The site does not process withdrawals. The operator may require KYC verification before the first withdrawal. The withdrawal interval is operator-controlled. The site does not have the authority to confirm the operator's withdrawal status. The visitor must verify the current withdrawal policy on the operator endpoint.
Daily withdrawal limits
The operator may publish a daily withdrawal limit. The site does not republish the limit because the values change. The current limit is published on the operator endpoint. The site does not have the authority to confirm the operator's withdrawal limit.
What the site does not do
The site does not collect identity documents. The site does not process payments. The site does not process withdrawals. The site does not have the authority to confirm the operator's KYC result. The site is an independent product directory, not an agent, partner or representative of the operator.
What the visitor must verify
Before completing the first withdrawal, the visitor must verify the operator's KYC requirements. The KYC requirements are published on the operator endpoint. The site does not republish the KYC requirements because the values change. The visitor must verify the KYC requirements on the operator endpoint.
Responsible play context
Real-money gameplay carries financial risk. The my11 app is intended for adults aged 18 and over. The site reminds visitors on every page that eligibility follows the operator's jurisdiction rules. If the visitor is considering whether to play, read the responsible play context at /responsible-play/ before installing the app.
What the visitor should expect during the first KYC flow
The first KYC flow on the my11 app is a verification period. The visitor should expect the operator endpoint to ask for the visitor's identity document, the visitor's address proof, and the visitor's payment method proof. The visitor should expect the operator endpoint to validate the documents server-side. The visitor should expect the operator endpoint to send a confirmation email. The site does not handle the KYC flow. The site does not have the authority to confirm the operator's KYC result.
Related links
Frequently asked questions
How do I fund my my11 app wallet?
The wallet is funded on the operator endpoint. The site does not process payments. Sign in on the operator endpoint and open the wallet section.
What documents does KYC require?
The KYC documents are decided by the operator. The site does not collect KYC documents. The operator endpoint publishes the current KYC requirements.
How long does KYC take?
The KYC interval is operator-controlled. The site does not control the operator KYC interval.
How do I withdraw?
The withdrawal path is run on the operator endpoint. The site does not process withdrawals.
Where do I report a wallet or KYC issue?
Open the live support tab at /contact/. The support team replies inside the browser tab.
Does the site collect identity documents?
No. The site does not collect identity documents. The KYC documents are collected on the operator endpoint.
What is the daily withdrawal limit?
The daily withdrawal limit is published on the operator endpoint. The site does not republish the limit because the values change.
Does the site process payments?
No. The site does not process payments. The operator does. The site is an independent product directory.