Responsible play — warning signs and support resources
The my11 app is intended for adults aged 18 and over. Real-money gameplay carries financial risk. The site lists the warning signs, the support resources and the responsible play tools.
The 18+ requirement
The my11 app is intended for adults aged 18 and over. The operator publishes the age requirement on the verified first-party access route. The site does not allow or encourage use by minors. The responsible play route is the right place to read the warning signs and the support resources. The site does not have the authority to enforce the 18+ requirement; the operator does.
Warning signs
Real-money gameplay carries financial risk. The site lists the warning signs that may indicate a gambling-related issue. The warning signs are not medical advice; they are patterns to be aware of. If the visitor recognises one or more of these patterns, the visitor should consult a qualified counselling service in the visitor's jurisdiction.
- Spending more time or money on the app than intended.
- Chasing losses to recover previous bets.
- Borrowing money to fund the wallet.
- Hiding app usage from family or friends.
- Skipping work, school or family obligations to play.
- Feeling anxious, irritable or depressed when not playing.
Support resources
The site does not provide counselling or financial advice. The site lists the international and regional support resources that the visitor can reach. The visitor must verify the support resource's eligibility in the visitor's jurisdiction. The site does not endorse any specific support resource; the visitor must choose the support resource that fits the visitor's needs.
Responsible play tools
The my11 app exposes responsible play tools on the operator endpoint. The tools include deposit limits, bet limits, session reminders, timeouts, and self-exclusion. The site does not have the authority to confirm the operator's responsible play tools. The visitor must read the operator's published responsible play policy on the operator endpoint. The site does not enforce the responsible play tools; the operator does.
Self-exclusion path
The self-exclusion path is published on the operator endpoint. The site does not republish the self-exclusion path because the steps change. The visitor must verify the self-exclusion path on the operator endpoint. The site does not have the authority to force a self-exclusion; the operator does.
What the site does not do
The site does not provide counselling or financial advice. The site does not endorse any specific support resource. The site does not have the authority to confirm the operator's responsible play policy. The site is an independent product directory, not a counselling service or financial advisor.
What the visitor must verify
Before installing the my11 app, the visitor must verify the operator's responsible play policy. The policy is published on the operator endpoint. The site does not republish the policy because the values change. The visitor must verify the policy on the operator endpoint.
Final reminder
Real-money gameplay carries financial risk. Play only what you can afford to lose. If the visitor is in a jurisdiction where real-money gameplay is prohibited, the site does not encourage the visitor to install the app. The site is an independent product directory, not a financial advisor.
What the visitor should expect during the first responsible play setup
The first responsible play setup on the my11 app is a calibration period. The visitor should expect the operator endpoint to display the deposit limit, the bet limit, the session reminder, the timeout, and the self-exclusion. The visitor should expect the operator endpoint to validate the settings server-side. The visitor should expect the operator endpoint to send a confirmation email. The site does not handle the responsible play setup. The site does not have the authority to confirm the operator's responsible play policy.
Related links
Frequently asked questions
What is the age requirement?
The my11 app is intended for adults aged 18 and over. The operator publishes the age requirement on the verified first-party access route.
What are the warning signs of a gambling-related issue?
The site lists the warning signs above. The warning signs are not medical advice; they are patterns to be aware of. If the visitor recognises one or more patterns, the visitor should consult a qualified counselling service.
What responsible play tools does the my11 app expose?
The operator endpoint publishes the current responsible play tools. The site does not have the authority to confirm the operator's responsible play tools.
Where do I get help?
Open the live support tab at /contact/. The support team replies inside the browser tab. The site also lists international support resources above.
Does the site give financial advice?
No. The site is an independent product directory. The visitor must consult a qualified financial advisor in the visitor's jurisdiction. The site does not give financial advice.
Where do I see the self-exclusion path?
The self-exclusion path is published on the operator endpoint. The site does not republish the self-exclusion path because the steps change.
Does the site endorse a support resource?
No. The site does not endorse any specific support resource. The visitor must choose the support resource that fits the visitor's needs.
What is the right amount to play with?
The site does not give financial advice. The visitor must decide the right amount to play with based on the visitor's financial situation. If the visitor is unsure, the visitor should consult a qualified financial advisor.