FAQ: frequently asked questions
The most useful questions visitors ask about the my11 app, the catalogue, the install path, the support desk, and the responsible play context. Each answer is short, factual, and leads to the next relevant internal route.
About the app
What is the my11 app?
The my11 app is a real-money game catalogue that aggregates 973 products across 8 verified providers. The app is delivered through the operator's first-party access route; the catalogue is reachable on my11-app.com at /games/.
Is the my11 app on Google Play?
No. The my11 app is delivered through the verified first-party access route, not through Google Play. The route is the only source the catalogue site recommends.
Is the my11 app free?
App access is free. Real-money sessions inside the catalogue require a funded account after sign-up.
Why is the package version not listed here?
The package version, file size, certificate, developer name, update date, malware scan, rating and download count are published on the operator endpoint. The catalogue site does not republish those values to avoid stale data.
About the catalogue
How many products are in the catalogue?
The catalogue contains 973 products across 8 verified providers: Evolution, JILI, PG SOFT, Pragmatic Play, Fachai, YellowBat, KOOLBET and Originals.
Which providers are in the catalogue?
The provider tabs include All, Evolution, JILI, PG SOFT, Pragmatic Play, Fachai, YellowBat, KOOLBET and Originals. The All tab restores the mixed catalogue.
What does RTP mean?
RTP is the long-run return-to-player percentage published by the provider. The 99% RTP Originals products are Mines, Dice and Limbo.
Can I search by name or numeric ID?
Yes. The catalogue search accepts product names and numeric IDs. The search is debounced; results update as you type.
About the install path
How do I install the my11 app?
Tap the Download App button on any catalogue card or the header action. The verified first-party access route opens the operator endpoint in a new tab. Confirm age and jurisdiction, then download the package.
Do I need to allow unknown sources?
Android blocks installs from sources outside Google Play by default. The visitor must allow the operator endpoint during the install prompt.
What if the install fails?
Open the live support tab at /contact/. The support team replies inside the browser tab.
Can I install on iOS?
iOS availability is governed by the operator. Use the Download App action to confirm the current iOS distribution.
About account access
How do I sign in to the my11 app?
Open the verified first-party access route via Download App. Create an account on the operator page, then sign in inside the app.
Why does the catalogue site not have a login form?
my11-app.com is an independent product directory. The sign-in flow belongs to the operator. The my11-app.com directory does not collect credentials.
What if the OTP does not arrive?
Wait at least 60 seconds, then request a new OTP. If the OTP still does not arrive, open the live support tab at /contact/.
How do I delete my account?
Open the operator endpoint, sign in, and look for the delete or deactivate option in account settings. my11-app.com does not delete accounts; the operator does. Read the full route at /delete-account/.
About the support desk
How do I reach the support desk?
Open /contact/ directly, or use the floating widget at the bottom-right of every page. The conversation opens in a new tab.
What can the support team help with?
The support team handles account access, KYC, withdrawal, refer-and-earn and bonus disputes. The support team does not handle external payment processors or government regulators.
What is the response time?
Replies arrive inside the browser tab. The response interval is operator-controlled. Keep the window open to receive replies.
Where do I report a payment issue?
Open the live support tab at /contact/. The support team replies inside the browser tab.
About eligibility and play
Is the my11 app legal in my jurisdiction?
Eligibility follows the operator's jurisdiction rules. my11-app.com does not give legal advice. Verify local eligibility before installing. Read the full route at /is-legal/.
What is the age requirement?
The my11 app is intended for adults aged 18 and over. The operator publishes the age requirement on the verified first-party access route.
What does the welcome bonus look like?
The operator publishes the welcome bonus at three deposit tiers. The current values are subject to the operator's terms. Read the full route at /bonus-code/.
What does referral do?
The refer-and-earn route unlocks the rewards tied to Milestone 1 (sign-up) and Milestone 2 (deposit + first Mega Contest or Rs 1,000 turnover). Read the full route at /refer-code/.
About responsible play
What are the warning signs of a gambling-related issue?
Spending more time or money than intended, chasing losses, borrowing money, hiding usage, skipping obligations, and feeling anxious when not playing. Read the full route at /responsible-play/.
What responsible play tools does the my11 app expose?
The operator endpoint publishes the responsible play tools: deposit limits, bet limits, session reminders, timeouts, and self-exclusion. my11-app.com does not have the authority to confirm the operator's tools.
How do I self-exclude?
Open the operator endpoint, sign in, and look for the self-exclusion option in the responsible play section. my11-app.com does not enforce the self-exclusion route; the operator does.
Where do I get help with a gambling issue?
Open the live support tab at /contact/. The support team replies inside the browser tab. my11-app.com also lists international support resources at /responsible-play/.